Microsoft 365 needs an owner after the migration is finished
Microsoft 365 can simplify email, files, meetings, and access across offices, orchards, worksites, and remote teams. It can also accumulate unused licences, excessive administrator access, inconsistent sharing, and accounts that were never properly removed. Tier1 supports Tairāwhiti organisations from our Gisborne office, combining responsive user support with the administration and security work that should happen between tickets.
Secure the identity that opens every cloud service
A Microsoft 365 password can lead to email, files, contacts, invoices, and third-party applications. We make identity protection part of normal administration rather than an optional security project.
- Multi-factor authentication and sign-in controls
- Restricted and monitored administrator access
- Advanced email and identity threat protection
- Secure application approvals and access reviews
Keep everyday changes from becoming security gaps
People join, move roles, take leave, change phones, and leave the business. A documented helpdesk process keeps access aligned with those changes and gives staff one place to ask for help.
- User setup, licensing, and mailbox administration
- Joiner, mover, and leaver workflows
- Teams, SharePoint, and OneDrive support
- Mobile device and authentication assistance
Plan migrations around the working day
A successful migration accounts for data, identity, devices, third-party applications, and the people who need to work the next morning. We document the source environment, test the path, agree the cutover, and support users through the change.
Cloud availability is not the same as business continuity
Microsoft protects the platform, but your recovery plan must also account for accidental deletion, malicious access, retention needs, power, connectivity, credentials, and the devices people use to reach the cloud. We help define what needs independent backup and how the team would keep operating during a regional outage.
- Mailbox, OneDrive, SharePoint, and Teams recovery requirements
- Independent backup where risk and retention justify it
- Documented administrative and emergency access
- Continuity planning for power and connectivity loss
A tenant that stays supportable as the business changes
The goal is a Microsoft 365 environment people can use confidently, administrators can explain, and the business can recover. Start with a tenant review, a migration conversation, or ongoing managed support.
Frequently asked questions
Do you provide local Microsoft 365 support in Gisborne?
Yes. Tier1 has a Gisborne office and supports Tairāwhiti organisations remotely and onsite where the work requires it. Call the regional line on 06 242 3122.
Can you take over an existing Microsoft 365 tenant?
Yes. We review administrative access, domains, licences, security settings, users, devices, and existing supplier arrangements before documenting the transition.
Can you migrate email and files into Microsoft 365?
Yes. We scope mailbox, file, identity, device, and application dependencies, then plan and support the cutover with rollback decisions agreed in advance.
Do you manage Microsoft 365 licences?
Yes. We can supply and administer licensing, explain what each role needs, and review unused or mismatched licences as the team changes.
Is Microsoft 365 backed up automatically?
Microsoft provides platform resilience and retention features, but those are not always equivalent to the independent backup and recovery a business expects. We assess the data, retention, and recovery need explicitly.
Can you help staff who lose access after changing phones?
Yes. Authentication recovery and device changes are common helpdesk requests. We restore access through a verified process and review whether emergency access is documented.