Why Tier1

Security First

Security controls embedded in Tier1 managed IT—MFA, backups, vulnerability management, and practical guidance for NZ SMEs.

Security should be present in ordinary IT decisions

Security is not a separate project that begins after the “real IT” is finished. It is present when an account is created, a laptop is configured, a supplier gets access, a backup is designed, or an urgent change is approved. Most New Zealand SMEs do not need a dozen security vendors. They need strong identity, current devices, tested recovery, safer email, and somebody who notices when those controls drift.

Put the foundations underneath everyday support

Exact tooling depends on your environment, but the principles stay consistent.

  • Multi-factor authentication and stronger identity hygiene
  • Endpoint protection and timely patching
  • Backup design with recovery testing, not just backup jobs
  • Email and collaboration hardening in Microsoft 365 where you use it
  • Vulnerability awareness and remediation planning

Explain risk in the order it should be acted on

We translate findings into plain language: what is urgent, what is important this quarter, and what can wait. Staff awareness, phishing risk, and simple policies matter as much as technical controls—especially when suppliers and remote access are part of daily work.

Security becomes maintained, not merely installed

Our online IT Health Check is a useful starting point for self-reported gaps. For higher-risk environments or after a scare, we can scope a more formal review, hardening project, or incident response support.

Frequently asked questions

Is security included in managed IT or charged separately?

Foundational security hygiene is part of how we deliver managed support. Advanced tooling, specialised assessments, or large remediation projects are scoped clearly so you know what is included versus project work.

Do you help with cyber insurance questionnaires?

Yes. We can help you understand control questions and document what is in place. Insurance still depends on your insurer’s criteria—we focus on making the underlying controls real.

What should we do first if we have done very little on security?

Start with MFA, backups you can restore, current devices/software, and safer email. Those four usually reduce more risk than buying a new dashboard without an operating plan.