Current opening
IT Support Technician
A permanent, full-time support role helping New Zealand businesses across Microsoft 365, Windows devices, connectivity, security basics, and the everyday issues that keep people from working.
- Employment
- Permanent, full-time
- Level
- Level 1–2
- Location
- Auckland or Gisborne
- Applications
- Open until filled
The role
You will work as part of Tier1's New Zealand support team, handling a practical mix of remote helpdesk work and onsite client support. The role can be based from our Auckland or Gisborne office and includes travel to client sites when an issue or project needs a person in the room.
What you will do
- Provide clear, friendly Level 1 and Level 2 support by phone, remote session, and onsite visit.
- Troubleshoot Windows devices, Microsoft 365, user accounts, printers, Wi-Fi, and common connectivity issues.
- Set up users and devices using Tier1's documented standards and practical security controls.
- Triage tickets, keep clients informed, escalate well, and follow issues through to a useful resolution.
- Record accurate notes, resolutions, access details, and recurring procedures so the wider team can provide continuity.
- Support planned client work and take part in the rostered after-hours service when required.
What we are looking for
- At least two years of commercial IT support experience in a Level 1 or Level 2 role.
- Practical knowledge of Microsoft 365, Windows desktop support, user accounts, and device setup.
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
- Confident, respectful communication with people who may be under pressure or unfamiliar with technical language.
- The right to work in New Zealand, a full New Zealand driver licence, and the ability to travel to client sites.
- Availability to participate in a rostered after-hours service. A formal degree is not required; practical capability and relevant certifications are valued.
Useful additional experience
- Experience working for a managed service provider or supporting several client environments.
- Familiarity with Microsoft Entra ID, Intune, remote monitoring and management, or ticketing platforms.
- An interest in cyber security, documentation, automation, and improving repeatable support processes.
Choose your base
- Tāmaki Makaurau / Auckland
3 Glenside Crescent, Eden Terrace, Auckland 1010 - Tairāwhiti / Gisborne
4/58 Peel Street, Gisborne, Gisborne 4010
What Tier1 offers
- Varied support work across end-user technology, cloud services, networks, and security.
- A team model built around shared documentation, managed escalation, and people backing each other up.
- Room to broaden your capability through real client work and exposure to Tier1's wider service areas.
- A practical New Zealand team that values clear communication, ownership, and doing the work properly.
Remuneration
Remuneration will reflect the skills and experience you bring to the role.
Apply to join Tier1
Email your CV and a brief introduction to [email protected]. Tell us whether Auckland or Gisborne is your preferred base.